Changes within Greece
Changes to products purchased online can also be made at our physical store located here. If you wish to change or return the product you bought - and only in case the product has not been used - you should contact us at email@example.com or by phone at 210 346 99 99 within 10 days from the date of receipt and to ship the product within 3 days from the date of your contact with the returns department. Changes and returns to products that have been processed in any way from their original form (paint, strap holes, wetting, etc.), either by the customer or by us at the customer's request, are not made. Changes and returns on products that are special order are not made.
In case that you wish to change the product, you will be charged for the transport of the return and the new shipment. However, after communication and an appointment, the change can be made at our place (Psarron 3, Ag. I. Rentis).
Wrong Shipments / Defective Products
In case the product you received does not match the product of your order or proves to be defective, you should contact us at firstname.lastname@example.org or by phone at 210 346 99 99 within 5 days from the date of receipt and make the shipment of the product within 3 days from the date of your contact with the returns department.
In this case there is no customer charge for the replacement.
Refund / Right of Withdrawal
If for any other reason you wish to return the product you bought and you are not interested in replacing it with another, you should contact us at email@example.com or by phone at 210 346 99 99 within 10 days from the date of receipt and to ship the product within 3 days from the date of your contact with the returns department. Once the return is made and it is found that the product has not been used and is in its original condition, the process of refunding the total amount of the value of the products you paid excluding shipping costs and cash on delivery costs (if any) will begin. If the payment has been made by cash on delivery, the refund will be made by transfer to a bank account that you indicate to us, within 5 days from the date of receipt of the returned product by us.
In cases of refund the costs are 5 euros. You are also charged with the cost of returning the product, as the return of the product will have to be done at your own expense. If you are in Greece and choose to return the product with a partner Courier and recipient charge, you will be deducted from the refund amount of € 4.00 per shipment, to cover shipping costs.
All our products are 100% handmade and made to order, therefore no refunds are made in cases where the product you received was sent perfectly meeting all the characteristics listed in its description.
The products on offer can be returned and replaced with other products on offer or with products from the current collection.